Greg was very nice, knowledgeable & quite professional; calling me back in just a very few minutes from the time I left my message (at 7:30AM this morning). He was here within the hour, diagnosed the problem, had me follow him up the ladder so he could show, as well as explain the problem to me & left me with a detailed quote that also included everything he has shown/told me in writing..” I tried contacting 2 other companies after he gave me his quote to try & provide Denny & Kari, the homeowners, with a couple additional options to choose the company they felt good about. Although the first company did answer the phone, she wanted me to schedule an appointment on Tuesday or Wednesday to have a “technician” come out & review the problem (& tell me what I had already been told) then see when they could schedule any repair work that may be needed. The second company had a answering system & “in an emergency someone will call you back within the hour”. I left a message for them to call if they would like to provide an estimate to do the job. I did not receive a call back.